Return Policy

How do I return a product?

As long as the product you wish to return is not used or damaged, in the original packaging, and returned to us within 30 days, we will accept the return. Please be aware that if the product does not meet all previously stated criteria and you decide to send the product back anyway, you may be subject to a 20% restocking fee and the refund issued to you as a store credit. Custom products that are returned always receive a 20% restocking fee. The customer is responsible for the cost of returning the product to us (we do not provide free return shipping). CLICK HERE to begin your return.

Depending on the size of your return, you may see multiple return methods available to you. The quickest, most cost effective, and eco friendly return method is through Happy Returns. Happy Returns has over 5,000 Return Bar locations including Staples, Fedex Office, Ulta Beauty, GameStop, and more. If this is available for your return, you’ll see it as an option once you begin your return using the link above. Alternatively we offer a flat rate printed shipping return label for most items. Lastly, you could use your own method of returning, such as purchasing shipping on your own, or even dropping off your return at our warehouse.

If you use Happy Returns, your refund will be issued as soon as the return is completed at a Return Bar location. If a flat rate printed shipping return label is used or if you are using your own method, we are typically able to issue refunds within a week from when we receive the return. For all return methods, your refund will be issued to the form of payment you used when placing your order. For instance, if you used Paypal, your Paypal account will be credited, or if you used a Visa card your Visa card will be credited.

How do I exchange a product?

This is identical to our normal return process listed above, plus you will need to place a new order for the replacement product you are looking for to ensure that it is in stock. Inventory levels are constantly changing and with that we have found it better to use a return/re-order process versus an exchange process. We suggest placing your new order right away. Your new order is subject to the same free shipping rules as your original order (any order).

As long as the product you wish to return is not used or damaged, in the original packaging, and returned to us within 30 days, we will accept the return. Please be aware that if the product does not meet all previously stated criteria and you decide to send the product back anyway, you may be subject to a 20% restocking fee and the refund issued to you as a store credit. Custom products that are returned always receive a 20% restocking fee. The customer is responsible for the cost of returning the product to us (we do not provide free return shipping). CLICK HERE to begin your return.

Depending on the size of your return, you may see multiple return methods available to you. The quickest, most cost effective, and eco friendly return method is through Happy Returns. Happy Returns has over 5,000 Return Bar locations including Staples, Fedex Office, Ulta Beauty, GameStop, and more. If this is available for your return, you’ll see it as an option once you begin your return using the link above. Alternatively we offer a flat rate printed shipping return label for most items. Lastly, you could use your own method of returning, such as purchasing shipping on your own, or even dropping off your return at our warehouse.

If you use Happy Returns, your refund will be issued as soon as the return is completed at a Return Bar location. If a flat rate printed shipping return label is used or if you are using your own method, we are typically able to issue refunds within a week from when we receive the return. For all return methods, your refund will be issued to the form of payment you used when placing your order. For instance, if you used Paypal, your Paypal account will be credited, or if you used a Visa card your Visa card will be credited.

Are there restocking fees on any products that are returned?

CUSTOM Helmets and CUSTOM Eyemasks/Goggles are the only products that are always subject to a 20% restocking fee. See the first section above for other reasons a restocking fee may apply.

What do I do if my product breaks or is defective?

We have an agreement with all of our manufacturers that they will take care of any warranty issues directly with any of our customers. If a product you receive breaks or is defective, please contact the manufacturer, let them know that you purchased the product from SportStop.com and what happened. As long as the product is under warranty, they should take care of you. Here's a list of the some manufacturers we work with: