Return Policy

How do I return a product?

As long as the product you wish to return is not used or damaged, in the original packaging, and returned to us within 30 days, we will accept the return. Please be aware that if the product does not meet all previously stated criteria and you decide to send the product back anyway, you may be subject to a 20% restocking fee and the refund issued to you as a store credit. Custom products that are returned always receive a 20% restocking fee. CLICK HERE to begin your return.

We are typically able to issue refunds within 5-10 business days from when we receive the return. Your refund will be issued to the form of payment you used when placing your order. For instance, if you used Paypal, your Paypal account will be credited, or if you used a Visa card your Visa card will be credited.

How do I exchange a product?

This is identical to our normal return process listed above, plus you will need to place a new order for the replacement product you are looking for to ensure that it is in stock. Inventory levels are constantly changing and with that we have found it better to use a return/re-order process versus an exchange process. Please reach out to us if you have any questions getting what you need.

As long as the product you wish to return is not used or damaged, in the original packaging, and returned to us within 30 days, we will accept the return. Please be aware that if the product does not meet all previously stated criteria and you decide to send the product back anyway, you may be subject to a 20% restocking fee and the refund issued to you as a store credit. Custom products that are returned always receive a 20% restocking fee. CLICK HERE to begin your return.

We are typically able to issue refunds within 5-10 business days from when we receive the return. Your refund will be issued to the form of payment you used when placing your order. For instance, if you used Paypal, your Paypal account will be credited, or if you used a Visa card your Visa card will be credited.

Are there restocking fees on any products that are returned?

CUSTOM Helmets and CUSTOM Eyemasks/Goggles are the only products that are always subject to a 20% restocking fee. See the first section above for other reasons a restocking fee may apply.

What do I do if my product breaks or is defective?

We have an agreement with all of our manufacturers that they will take care of any warranty issues directly with any of our customers. If a product you receive breaks or is defective, please contact the manufacturer, let them know that you purchased the product from SportStop.com and what happened. As long as the product is under warranty, they should take care of you. Here's a list of the some manufacturers we work with:

  • Alpha: orders@alphalacrosseinc.com
  • Bownet: 866-950-6387 x3, cs@bownet.net
  • Brine: 800-968-7845, customercare@warrior.com
  • Cascade: 800-537-1702
  • ECD: 667-308 2107, sales@eastcoastdyes.com
  • Epoch: warranty@epochlacrosse.com
  • Gait: warranty@22lax.com
  • Maverik: 800-537-1702, customerservice@maveriklacrosse.com
  • Mueller: 800-356-9522, sportcare@muellersportsmed.com
  • Rage Cage: 410-672-0282, support@ragecage.com
  • SISU: 800-444-0570, customerservice@sisuguard.com
  • STX: 888-789-7894, info@stx.com
  • Shock Doctor: 800-233-6956, cs@unitedspb.com
  • Swax Lax: 908-477-4239, info@swaxlax.com
  • TRUE: 901-746-2000, laxwarranty@true-sports.com
  • Throne: 347-627-5727
  • Under Armour: 518-608-6970, info@22lax.com
  • Warrior: 800-968-7845, customercare@warrior.com

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