How do I return a product that was shipped to me from the Sportstop.com warehouse?
As long as the product you wish to return is not used or damaged, in the original packaging and returned to us within 30 days from when it was shipped out to you we will accept the return. Please be aware that if the product does not meet all criteria and you decide to send the product back regardless, you may be subject to a 20% restocking fee and the refund issued to you as a store credit. If all criteria apply, you will need to obtain a Return Authorization Number (RA#) by contacting customer service and we can issue that number for you. Once you receive the RA# you will want to put that somewhere on the outside of the box and send it back to:
86 Route 13
Brookline, NH 03033-2519
Once we receive the return we are typically able to issue the refunds within 5-10 business days from when we receive the return. Your refund will go back to the way you paid for the order. For instance if you used Paypal, your Paypal account will be credited or if you used a Visa card your Visa card will be credited.
Can I send my product back for an exchange if I don't like it?
As long as the product you wish to return is not used or damaged, in the original packaging and returned to us within 30 days from when it was shipped out to you we will accept the return. Please be aware that if the product does not meet all criteria and you decide to send the product back regardless you may be subject to a 20% restocking fee and the refund issued to you as a store credit. If all criteria apply, you will need to obtain a Return Authorization Number (RA#) on the website or by contacting customer service and we can issue that number for you. Once you receive the RA# you will want to put that somewhere on the outside of the box and send it back to:
86 Route 13
Brookline, NH 03033
Once we receive the return we are able to issue the refund within 5-10 business days. In the meantime you will want to go back to the website or contact customer service and re-order the correct product you need to ensure that the product you want is in stock at that time.
How do I return a product that I received from a manufacturer?
You will need to contact Customer Service via phone or email so that we can obtain a RMA# from the manufacturer for you. Once we have this number from the manufacturer we will contact you via phone call or email with the RMA# that you will need to write anywhere on the outside of the package and the appropriate mailing address as to where you will need to send the product back to. Once we have confirmation from the manufacturer that they have received the product back in their warehouse we will be able to issue the refund to you less the 20% restocking fee, if applicable on CUSTOM products.
If I pay for a CUSTOM job and I do not like it can I send it back?
Yes, you can send it back but you will only be credited for the product itself and not the CUSTOM job. For instance if you ordered a lacrosse head to be CUSTOM strung and you send it back because you do not like it you will receive a refund only for the unstrung lacrosse head, not for the stringing job.
Are there restocking fees on any products that are returned?
CUSTOM Helmets, CUSTOM Eyemasks/Goggles, and CUSTOM Gloves are the only products that are always subject to a 20% restocking fee. See the first section above for other reasons a restocking fee may apply.
What do I do if my product breaks or is defective?
SportStop.com has an agreement with all of its manufacturers that they will take care of any warranty issues directly with any of our customers. If a product you receive breaks or is defective all you need to do is contact the manufacturer, let them know that you purchased the product from SportStop.com and what happened. As long as the product is under warranty they should take care of you. Here's a list of the main manufacturers we work with:
- Alleson: 800-641-0041
- Alpha: email@example.com
- Bownet: 866-950-6387 x3, firstname.lastname@example.org
- Brine: 800-968-7845, email@example.com
- Cascade: 800-537-1702
- ECD: 667-308 2107, firstname.lastname@example.org
- Epoch: email@example.com
- Fold Fast Goals: 800-573-0621
- Gait: firstname.lastname@example.org
- Maverik: 800-537-1702, email@example.com
- Mueller: 800-356-9522, firstname.lastname@example.org
- Rage Cage: 410-672-0282, email@example.com
- SISU: 800-444-0570, firstname.lastname@example.org
- SKLZ: 877-225-7275, email@example.com
- STX: 888-789-7894, firstname.lastname@example.org
- Shock Doctor: 800-233-6956, email@example.com
- Sock Guy: 888-232-5376, firstname.lastname@example.org
- Swax Lax: 908-477-4239, email@example.com
- TRUE: 901-746-2000, firstname.lastname@example.org
- Throne: 347-627-5727
- Under Armour: 518-608-6970, email@example.com
- Warrior: 800-968-7845, firstname.lastname@example.org