Frequently Asked Questions
What is the best way to place an order?
The best way for a customer to place an order is to go directly to the site, put the product(s) that you wish to purchase into your shopping cart and proceed from there. Once you commence the order you will receive a Sales Order (SO) Number and your order automatically goes out back to the Shipping Department to be processed. If you are ordering a product that is shipped from the Manufacturer's warehouse, your order will get sent over to the Manufacturer M-F from 9:00am EST to 5:00pm EST and will ship out of their warehouse within 2-4 business days. If you prefer to order over the phone Customer Service phones hours are M-F 10:00am EST to 5:00pm EST.
How do I know if a product is in stock?
There are a few ways to tell if a product on the website is in stock.
- If you open an ad and there is a message in red writing in the box where you are able to add the product to your cart, that particular product is not in stock at them time.
- If you pick a product size and/or color option and a message in red writing appears in the box where you are able to add the product to your cart, that particular product is not in stock at the time.
- If you put a product into your shopping cart and it will not allow you to or shows an error message, that particular product is not in stock at the time.
- You can contact Customer Service and ask them to check the availability.
- If you are purchasing a product that is shipped from a manufacturer's warehouse you will be notified via phone and email as soon as Customer Service is notified by the manufacturer if the product is out of stock.
How do and can I cancel an order?
If you would like to cancel an order all you need to do is to contact Customer Service either via email or phone call/message and let us know that you would like to cancel your order. As long as your order has not been fulfilled you are all set. If your order has already been fulfilled unfortunately we will not be able to cancel the order for you. Please keep in mind that we are not open over the weekend and our Shipping Department comes in early to ship orders out in a timely manner for Customer Satisfaction.
How do I redeem my store credit/gift certificate?
As you are proceeding through the checkout process there will be a box where you are able to enter in your Store Credit/Gift Certificate Code. Enter the code in the appropriate box and prior to making payment you will see the amount deducted from your order.
How do I and can I place a Team Order?
Anyone with a large team order can place an order by contacting out Team Sales Department via email. The email address is firstname.lastname@example.org. Just send a list of the products you would like to purchase and the quantity for each product. Someone will respond to your request with a quote shortly after the email is received. Note, once you place an initial Team Order, your account will be given Team Pricing for each product and future orders can then be placed directly on the website.
What if I did not receive a Sales Order (SO) Number?
If you did not receive a Sales Order (SO) Number after trying to place your order, your order did not go through. Your credit/debit card was probably denied. See the explanation for “What happens if my credit card is denied?”
Does the Laser Ball Job come with a Ball?
The Job does not come with a Ball, allowing you to pick and pay for a Ball of your choice. What you will need to do is to pick a Laser Job and then pick a Ball to go with the Job. For instance if you want 10 Balls to be Laser Engraved you will need to pick and pay for 10 Laser Jobs and 10 Balls in your choice of colors.
What is the lead time for custom stringing job?
The normal lead time for a custom stringing job is 4-6 business days. The lead time for all items is listed on that items product page. Our custom services are very important to us, they are a priority and we treat them that way... including completely them as soon as possible and to the best of our ability.
Can I send in my own Lacrosse Head to be CUSTOM strung?
Yes, you can send in your own head to be CUSTOM strung. All you need to do is to pick and pay for the CUSTOM Stringing Job along with our "Custom String My Existing Lacrosse Head" item. In the Order Notes section, make sure that you indicate what type of head it is that you will be sending in. Once we receive your order we will put it aside until we receive your head. When the head arrives we will then move it to the custom department. Please keep in mind that it does take about 4-6 business days for heads to be CUSTOM strung and then it will ship out to you.
Can I place an order online and pick it up?
Unfortunately no. Picking up an order is not an option.
What are your Customer Service phone hours?
Our Customer Service phone hours are Monday-Friday from 10:00am EST to 5:00pm EST. If you do not catch us via phone, please feel free to leave a voice message or drop us an email at email@example.com. We do respond to all phone messages and emails every Monday-Friday from 9:00am EST to 5:00pm EST.