When will my order ship?
Each product page has information on shipping for that specific item. Orders placed for items that ship from the Sportstop.com warehouse will ship the same day if the order is placed by 3:00pm Eastern Time.
Any order placed with items that ships out of any of our manufacturer's warehouses will take longer. Generally 2-4 days, but again, each item page will give more specific information.
Can I ship my order to a different name and address than the bill to name and address?
Yes, you can ship an order to anyone in any of the countries we ship to. All you need to do is to make sure that the Bill To name and address match up exactly with what the credit card company or bank has on file for the Bill To name and address. Then when completing the the checkout you can ship to a different address.
Why didn't I get Free Shipping on my order?
Free shipping is only available on orders that are shipped to a physical address in the Continental US.
There are a few reasons why you would not get shipping with your order.
- 1) Your order amount did not reach or exceed $99.00.
- 2) When you were checking out you did not pick the “Standard Shipping” option at $0.00 for your shipping method.
- 3) Your total order weight is over 25lbs.
- 4) Your order has oversized products on it.
- 5) Your order is being shipped to AK, HI, PR or an International address.
If the Standard Shipping method does not appear or it has a cost to it, then the order does not qualify for it. If you think this is an error, please contact firstname.lastname@example.org.
Can I express ship my order?
Yes, we offer several express shipping options. Each product page has information on shipping for that specific item. Orders placed for items that ship from the Sportstop.com warehouse will ship the same day if the order is placed by 3:00pm Eastern Time. For orders with items that ship from our manufacturer's warehouse, they are typically shipped out within 1-3 days. At that time, the express shipping transit time will begin.
Please be aware that if you place an express order on a Friday prior to 3:00pm EST, it will be shipped out that Friday but Overnight Service will arrive on the following Monday, 2nd Day Service will arrive on the following Tuesday and 3 Day Service will arrive on the following Wednesday. Also, if you place an order after 3:00pm EST on a Friday your order will not get shipped out until the following Monday to arrive on Tuesday if Overnight Service was paid for, Wednesday if 2nd Day Service was paid for and Thursday if 3 Day Service was paid for.
Can I Express an order to be shipped outside the Continental United States?
No, we only offer express shipping for orders that are shipped to a Continental United States address. No International orders can be expressed.
Is there a shipping forwarder you recommend for shipping Internationally?